The Future of QSR: How Technology is Transforming the Food Industry
The Global QSR Market is expected to reach USD 410 Billion by 2030. The factors contributing to this exponential growth are many, such as changing lifestyles , evolving/changing dining preferences , expansion of global QSR chains to tier 2 and 3 cities , popularity of certain cuisines , popularizing and introducing cuisine specific to certain geographies to global consumers are some of the reasons amongst many…
On the above backdrop , the focus is to have a deeper understanding of how technology will evolve and address this exponential growth of the QSR Segment.
AI is the Future of QSR : It is beyond doubt and debate that AI will define the future of QSR, here are some glimpses of how various flavors of AI will transform QSR.
Agent AI – This will be one key emerging technology change to look out for in the space of customer engagement, Its application will change the way online orders are placed currently, AI agent will be embedded into ordering websites where the ordering will become conversational disrupting the current online ordering process. Agent AI will also get into F&B Kiosks and New Hardwares designed to be placed on tables which will engage with the customers on table in the language of choice for ordering ..the impact will be phenomenal on QSR revenues .
Generative AI – This will transform the way businesses interact on Social Media, creating content , Posting on social media and interacting with customers automatically, QSR is all about holding customers captive and continually engaging them and holding them loyal to the brand.
Generative AI can also tremendously impact operations by better demand planning , Inventory Management and controlling waste. The application use cases are numerous.
AI Powered IOT: This combo will revolutionize various hardware systems, viz., Cooling, Lighting, Heating to automatically take proactive controls based on various factors thus automating QSR’s in true sense leading to cost savings, need for less man power, automated metering etc.,
Emergence of Q-Commerce : Quick Commerce has already started changing the way food is prepared, sold and delivered all in less than 10mts. This is redefining food itself adding complexities like never seen before, New QSR chains and existing QSR’s reinventing themselves to stay in the Q Commerce race as the revenue pie is going to get larger and larger for Q-Commerce. It is imperative for QSR’s to adopt to Q-Commerce way of doing business if it needs to stay relevant.
QSR is all about Scale Up and get to the minimum threshold numbers be it in revenues , number of locations, number of customers engaged to become profitable and stay in business. The Future of QSR’s is all about embracing technology and there is no other alternative to this.
Embracing Technology: Only when technology is well embedded into QSR’s DNA , it can take the future on its stride. QSR’s need to select the right technology partner and not a vendor. The Solutions the partner brings to the table have to be cutting edge, robust and quick to solutionise market challenges. The technology partner it chooses has to have the Capacity, resources pedigree combined global experience to enable QSR’s to become successful in its core business.
Read More : 10 Essential Features to Look for in a QSR Chain Management Software
About Semnox:Semnox Solutions is a leading technology company offering cutting-edge Hardware and Software solutions to FEC, Parks & Attraction and F&B Businesses . Semnox Innovates , develops and deploys business critical hardware and software solutions to the said business across 65 countries and serving over 2800+ locations globally.
It has won several global awards for innovation in Hardware and Software.
Deliko POS is a portfolio of solutions powered by Semnox to address the QSR & F&B market segment specifically.
Suresh Kumar
As a highly experienced thought leader in the hospitality industry, Suresh Kumar carries a unique combination of global experience and multi-industry specialty. With 15 years of experience as the marketing head and director of Lucid IT Solutions and seven years of directing sales at Pazo, Suresh has especially honed skills with F&B and restaurant POS — skills that make him an irreplaceable asset at Semnox. Now, he spearheads the realm of cafeteria management solutions through seamless business operations and collaborative development.
